#2 CSS - Case studies based on Principles of Management | 12th CBSE 2019-20

Case Studies based on Principles of Management

1. Nikita and Salman completed their MBA and started working in a multinational company at the same level. Both are working hard and are happy with their employer. Salman had the habit of backbiting and wrong reporting about his colleagues to impress his boss. All the employees in the organization knew about it. At the time of performance appraisal the performance of Nikita was judged better than Salman. Even then their boss, Mohammad Sharif decided to promote Salman stating that being a female Nikita will not be able to handle the complications of a higher post.

(i) Identify and explain the principle of management which was not followed by this multinational company.                                                                     

(ii) Identify the values which are being ignored quoting the lines from the above para.

2.  The production manager of an automobile company asked the foreman to achieve a target production of 200 units (scooters) per day. But he did not give the authority to requisition tools and materials from the stores department. Can the production manager blame the foreman if he is not able to achieve the desired target? Explain briefly the principle relating to the situation.

3. Ms. Ritu and Mr. Mohit are Data Entry Operators in a company having same educational qualifications.

Ritu is getting Rs. 5,000 per month and Mohit Rs. 6,000 per month as salary for the same working hours.

Which principle of management is violated in the case? Name and explain the principle.

4. Sanchit, after completing his entrepreneurship course from Sweden returned to India and started a coffee shop ‘AromaCoffeeCan’ in a famous mall in New Delhi. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Sanchit was keen to find out the reason. He appointed Sandhya, an MBA from a reputed college, as a Manager to find out the causes for the same.
Sandhya took feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions in between which could be eliminated. She fixed a standard time for processing the order.
She also realized that there were some flavours whose demand was not enough. So, she also decided to stop the sale of such flavours. As a result within a short period Sandhya was able to attract the customers.
Identify and explain any two techniques of scientific management used by Sandhya to solve the problem.

5. Nutan Tiffin Box service was started in Mumbai by the Mumbai Dabbawalas. The Dabbawalas who are the soul of entire Mumbai aim to provide prompt and efficient services by providing tasty homemade tiffin to all office goers at the right time and place. The service is uninterrupted even on the days of bad weather, political unrest and social disturbances. Recently, they have started online booking system through their website ‘mydabbawala.com’. Owing to their tremendous popularity amongst the happy and satisfied customers and members, the Dabbawalas were invited as guest lecturer by top business schools. The Dabbawalas operate in a group of 25-30 people alongwith a group leader. Each group teams up with other groups in order to deliver the tiffins on time. They are not transferred on frequent basis as they have to remember the addresses of their customers. They follow certain rules while doing trade—no alcohol during working hours; no leaves without permission; wearing white caps and carrying ID cards during business hours.
Recently, on the suggestion of a few self-motivated fellow men, the dabbawalas thought out and executed a plan of providing food left in tiffins by customers to slum children. They have instructed their customers to place red sticker if food is left in the tiffin, to be fed to poor children later.

1. State any one principle of management given by Fayol and one characteristic of management mentioned in the above case.

2. Give any two values which the Dabbawalas want to communicated to society.

 Answers Based on Case Studies of Principles of Management

1.(i) The principle violated is equity.

It advocates that there should be no discrimination against anyone on account of sex, religion, language , caste, belief, nationality, etc.

(ii) The values which are being ignored are:

(a) Good human behavior because Salman had the habit of backbiting and wrong reporting about his colleagues to impress his boss.

(b) Gender Equality because their boss decided to promote Salman stating that being a female Nikita will not be able to handle the complications of a higher post

2. No, because he did not give him the authority to requisition tools and materials from the stores department. Since he had no authority , he could not fulfill his responsibility.

In this case the principle of Authority and Responsibility is violated. Fayol suggested that there must be a balance between authority and responsibility. Both will go simultaneously.

3. The principle of 'equity' is violated in this case. According to this principle, employees should be given kind, fair and just treatment and there should not be any discrimination based on caste, creed, colour, sex etc. Apparently, Ritu is getting less in view of bring a female which is against this principle.

4. The two techniques of scientific management used by Sandhya to solve the problem are: (any two)

Time study: It seeks to determines the standard time taken to perform a well-defined job. The objective of time study is to determine the number of workers to be employed , frame suitable incentive schemes and determine labour costs. By using time measuring devices for each element of task the standard time is fixed for the whole of the task by taking several readings.

Simplification (Standardisation and Simplification): Simplification aims at eliminating superfluous diversity of products in terms of varieties, sizes and dimensions. It not only helps to reduce inventories but also save cost of labour, machines and tools. Thus it helps to increase turnover by ensuring optimum utilization of resources.

Motion study: Motion study refers to the study of movements of limbs of a worker while doing a particular task. It seek to divide all such movements into three categories namely

• ·         Motions which are required
• ·         Motions which are unnecessary
• ·         Motions which are incidental.

     Thus, motion study helps to eliminate unnecessary movements of a work and enables him to complete the given task efficiently.

5. (1) The relevant principle of management given by Fayol is:

Stability of Personnel: The employee turnover should be minimized to maintain organizational efficiency. Personnel should be selected and appointed after due and rigorous procedure. After placement, they should be kept at their post for a minimum fixed tenure so that they get time to show results. Any adhocism in this regard will create instability/insecurity among employees. They would tend to leave the organisation.

(The other correct answers are principle of Discipline / Initiative / Espirit de corps)
      The characteristic of management mentioned in the above case is:

Management is goal oriented as it seeks to integrate the efforts of different individuals towards the accomplishment of both organizational and individual goals.

(The other correct answers are management is intangible/ group activity/dynamic)

(2)The two values that Dabbawalas want to communicate to society are:

· Concern for poor/ Humanity

· Responsibility


Video Support for the Above Topics